Refund policy

RETURN AND REFUND POLICY
Last Updated: November 11, 2026

Thank you for choosing cormnvello. We want customers purchasing through https://cormnvello.shop to understand the process for requesting a return, refund, exchange, replacement, or cancellation.

This policy describes our voluntary return program. Nothing in it reduces any mandatory consumer rights under applicable laws.

1. 30-DAY RETURN WINDOW

Customers may request an eligible return within 30 calendar days after receiving their merchandise.

For change-of-mind returns, items should be in their original condition and unused or unworn beyond what is reasonably necessary to inspect them. Please provide an order confirmation or other proof of purchase and include original accessories and packaging where reasonably possible.

These requirements do not restrict legal rights concerning defective, damaged, incorrectly described, or otherwise nonconforming products.

2. FREE RETURN SHIPPING

We cover return shipping costs for eligible requests submitted within the 30-calendar-day return window.

To start a return, email alermakelli2429@outlook.com with your order number, the item concerned, and a brief description of your request.

Customer support will provide the authorized return destination and a prepaid return label or another suitable arrangement at our expense.

Please do not send merchandise to an address without obtaining return instructions. Our authorized return facility may be separate from our business correspondence address.

3. RETURN STEPS

Step 1: Contact customer support within the applicable return window.

Step 2: Include your order number and relevant product details.

Step 3: Follow our return authorization instructions and use the prepaid shipping arrangement.

Step 4: Retain proof of shipment until your return or refund is completed.

4. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive an incorrect, damaged, or defective product, contact us as soon as reasonably possible.

Please provide the order number and a description of the problem. Photographs can help us investigate where available.

We will provide an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. No customer charge will apply to remedies that must legally be provided free of charge.

Mandatory rights are not limited by our conditions for voluntary change-of-mind returns.

5. REFUNDS

We will assess returned merchandise after receiving the items or sufficient evidence of their return, and issue any approved refund to the original payment method.

After issuance, refunded funds typically appear in your account within 3–7 business days, depending on your bank or payment provider.

We will comply with all applicable statutory deadlines for issuing refunds. The expected bank processing period does not extend our legal obligations.

6. EXCHANGES

Exchanges may be arranged where appropriate replacement stock is available. Please contact customer support before returning an item for exchange.

Where a replacement cannot be provided, an eligible refund and a separate new purchase may be arranged.

7. CANCELLATIONS

If you wish to cancel an order, contact us promptly.

We will attempt to cancel the order before dispatch. If an order has already shipped, the applicable return process may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING FEES AND IMPORT CHARGES

Free standard shipping applies to orders with a merchandise subtotal strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the checkout total.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UNITED KINGDOM CONSUMER CANCELLATION RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller that they wish to cancel without giving a reason.

They generally have another 14 days after giving notice to return the goods.

Qualifying refunds, including standard outbound delivery charges where required by law, will be issued within applicable statutory deadlines.

Certain statutory exceptions may apply to particular merchandise, including some personalized goods and opened sealed products unsuitable for return for health or hygiene reasons.

Our voluntary 30-day free return policy does not reduce mandatory UK consumer rights.

10. CUSTOMER SUPPORT

Store Name: cormnvello
Official Website: https://cormnvello.shop
Customer Service Email: alermakelli2429@outlook.com

Please obtain authorized instructions before shipping a return.